β FAQs β Frequently Asked Questions
Welcome to the ARGENSIM FAQs section.
Here youβll find answers to the most common questions from our customers.
π Products & Quality
Q: Are your jewels made of real silver?
A: Yes, all our jewelry is crafted from authentic 925 sterling silver, certified and guaranteed.
Q: Do the jewels tarnish over time?
A: 925 silver is a precious metal that may naturally oxidize slightly. This is normal and can be easily cleaned with a silver polishing cloth.
π¦ Orders & Shipping
Q: What are the delivery times?
A: In Morocco, delivery usually takes 2β5 business days.
For international orders, itβs 7β15 business days depending on the destination.
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with a tracking number.
Q: Do you offer free shipping?
A: Yes, free shipping is available for orders above a certain amount (indicated at checkout).
π Returns & Exchanges
Q: Can I return or exchange a jewel?
A: Yes, you have 14 days after receiving your order to request a return or exchange, provided the jewelry is unworn and in its original condition.
Q: Are return shipping costs covered?
A: Return costs are the customerβs responsibility, except in cases of defective or incorrect items.
π³ Payment
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and Cash on Delivery (Morocco only).
Q: Is the payment secure?
A: Yes, all transactions on ARGENSIM are protected by SSL encryption, ensuring the safety of your data.
π Customer Support
Q: How can I contact you?
A: You can reach us via:
π§ Email: contact.argensim@gmail.com
π² WhatsApp: +49 17632877904
π± Social Media: Instagram, Facebook & TikTok